My Order Has Not Arrived

What if my order hasn’t arrived?

Please check the delivery status of your order to determine the estimated date of delivery and tracking status.


If your order hasn't arrived within the delivery window provided and you haven't received notices for attempted deliveries, please contact Customer Care.


If your order has a delivery date range, allow up to the evening of the last delivery date in the range. We strive to deliver at the earlier end of the range, but this isn’t always possible.

Was this answer helpful?  
Thank you for helping us improve the Help Center.
Please let us know what we could add to this topic to make it more useful to you.

Looking for Customer Service?
We are unable to respond to comments sent through this form.
If you need help with an order, please CLICK HERE TO EMAIL US.